Become a Customer Service Representative at Chicago Transit Authority

Chicago Transit Authority is a regional transit system that operates as the nation’s second largest public transportation company. It is a creation of state legislation and it operates as an independent governmental agency. It got into operation since the 1st Oct, 1947 and has since then expanded. It acquired the properties of the Chicago Rapid Transit Company and then the Chicago Surface Lines.

The Chicago Transit Authority (CTA) runs an average of 1.6 million rides on weekdays while it serves 35 suburbs excluding Chicago which is its major hit.


The CTA has about 1,900 buses and runs approximately 150 routes and about 1,500 route miles. And on its rapid transit system, the CTA operates 1,492 rail cars through eight routes and 224.1 miles of track.

It is large enough to grow your career, and is definitely the perfect place to acquire the needed experience as a customer representative.

Career as a Customer Service Representative

The Customer Service Representative career in Chicago Transit authority is a viable career choice. The platform requires staff to act as the primary point of contact for CTA’s external and internal customers, provide them with relevant information, help solve their problems and advocate for mass transit consumers. The nature of this job requires that staff handle a high volume of calls. CTA offers round-the-clock service on certain routes and this requires that staff run on shifts into the night.


A customer service representative in CTA  must have accuracy, and both verbal and written communication as part of their high-rated soft skills. They must possess good critical thinking skills and the ability to resolve problems quickly.

You think you are you to the task? OK, let’s go on.

More About Chicago Transit Service

Chicago transit service is a company that is well known for the comfortable working environment that it avails its workers. It gives room for a well balanced work and family life. No potential employee or employee suffers discrimination due to his race, religion, sex, marital status, sexual orientation, age or any other status provided for, by federal, state, or local laws.


The average salary of  a customer service staff at CTA is $16.45 per hour and this is 31% above national average. As a staff at CTA,  the following benefits accrue to you:

  • The 401K retirement Plan
  • Employee Discounts
  • Medical and dental Insurance
  • Life Insurance
  • 7 sick leave per annum
  • Paid holidays and vacation,
  • long-term disability insurance.
  • Free personal access to CTA and Pace transit systems.

How to Apply

Employment appointments at Chicago Transit Authority is not an easy opportunity to come by. It involves different stages of interview and even tests. The period between the initial interview and your eventual appointment usually extends to approximately 4-6 weeks.

You will initially have to submit your resume and then wait to be contacted to come in for the necessary testing for the position. After scaling the testing stage, you would be contacted for an interview, and then other subsequent stages of interview would follow.

The process is a lot complicated and to ensure your appointment, you definitely have to arm yourself with the right information and guide.